Refund Policy

1. Overview

At FruEzzle, we strive to provide high-quality content and services to our users. This Refund Policy outlines the terms and conditions under which refunds may be issued for any paid products, services, or subscriptions purchased through our website fruezzle.com (the "Site").

Please read this policy carefully before making any purchase. By making a purchase on our Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Free Content and Services

The majority of content on FruEzzle, including:

• Game reviews and articles
• Blog posts and guides
• Comparison tables and rankings
• General website browsing

...is provided free of charge and does not require payment. No refunds are applicable for free content or services.

3. Eligible Products and Services

This Refund Policy applies to the following types of purchases (if and when offered):

• Premium content subscriptions
• Exclusive strategy guides or e-books
• Premium membership plans
• Digital downloads
• Online courses or workshops
• Consultation services
• Advertising services

4. Refund Eligibility and Conditions

4.1 General Refund Window

You may request a refund within 14 days of your purchase date, provided you meet the eligibility criteria outlined in this policy.

4.2 Eligible Refund Reasons

Refunds may be granted under the following circumstances:

• Technical Issues: If you experience technical problems that prevent access to the purchased content or service, and we are unable to resolve the issue within a reasonable timeframe
• Billing Errors: If you were incorrectly charged or charged multiple times for the same purchase
• Non-Delivery: If you did not receive access to the purchased content or service after payment
• Misrepresentation: If the product or service significantly differs from its description on our Site
• Unauthorized Transactions: If you can demonstrate that the purchase was unauthorized

4.3 Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• Change of mind after accessing or downloading digital content
• Failure to read product descriptions or terms before purchase
• Incompatibility with your device (when system requirements were clearly stated)
• Partial use of subscription services after the refund period
• Violation of our Terms and Conditions
• Requests made after the 14-day refund period

5. Subscription Services

5.1 Subscription Refunds

For subscription-based services:

• Refunds for the current billing period may be requested within 14 days of the initial subscription purchase
• Refunds for renewal periods may be requested within 7 days of the renewal date
• You must cancel your subscription before requesting a refund
• Partial refunds are calculated on a pro-rata basis for unused time

5.2 Cancellation vs. Refund

Please note:

• Cancelling a subscription stops future billing but does not automatically grant a refund
• You must separately request a refund if you believe you are eligible
• Upon cancellation, you retain access until the end of the current billing period

6. Digital Products

For digital products (e-books, guides, downloads):

• Refunds must be requested before downloading or accessing the content
• Once digital content has been accessed or downloaded, it is generally non-refundable
• Exceptions may be made for technical issues preventing access
• Refunds will not be granted for content that has been copied, shared, or distributed

7. Refund Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team within the applicable refund period
2. Provide your order number or transaction ID
3. Clearly state the reason for your refund request
4. Provide any supporting documentation (screenshots of technical issues, etc.)
5. Submit your request via email to: contact@fruezzle.com

7.2 Required Information

Your refund request must include:

• Full name and email address used for purchase
• Order number or transaction ID
• Date of purchase
• Description of the product or service purchased
• Detailed reason for the refund request
• Any relevant supporting documentation

7.3 Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 2 business days
• We will review your request within 5-7 business days
• We may contact you for additional information or clarification
• You will receive a decision via email
• If approved, the refund will be processed within 10 business days

8. Refund Methods and Timeline

8.1 Refund Methods

Approved refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refund to the original card
• PayPal: Refund to your PayPal account
• Bank Transfer: Refund to the originating bank account

8.2 Processing Time

Refund processing times vary by payment method:

Note: Processing times are estimates and may vary depending on your financial institution.

8.3 Partial Refunds

In some cases, partial refunds may be issued:

• For subscription services based on unused time
• For bundled products where only part of the bundle is refundable
• When processing or service fees are non-refundable

9. Special Circumstances

9.1 Unauthorized Transactions

If you believe a transaction was unauthorized:

• Contact us immediately
• We may require additional verification of your identity
• You may need to provide a police report or fraud affidavit
• Access to the account may be temporarily suspended during investigation

9.2 Technical Issues

Before requesting a refund for technical issues:

• Contact our support team for troubleshooting assistance
• Allow reasonable time for issue resolution
• Provide detailed information about the problem
• Follow recommended troubleshooting steps

9.3 Extenuating Circumstances

We may consider refund requests outside normal parameters for:

• Serious illness or medical emergencies
• Death of the purchaser
• Other exceptional circumstances evaluated on a case-by-case basis

10. Third-Party Services

If you purchase products or services through third-party platforms or links on our Site:

• The refund policy of the third-party provider applies
• We cannot process refunds for third-party transactions
• You must contact the third-party provider directly
• We are not responsible for third-party refund policies or processes

11. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your financial institution. If you initiate a chargeback:

• Your account may be suspended pending investigation
• We reserve the right to dispute invalid chargebacks
• Chargebacks do not constitute refund approval
• False chargeback claims may result in account termination

12. Gift Purchases

For products or services purchased as gifts:

• Refund requests must be made by the original purchaser
• The same refund policies and timelines apply
• Gift recipients cannot request refunds unless authorized by the purchaser
• Refunds are issued to the original payment method

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site with an updated "Last Updated" date.

Your continued use of our services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

For significant changes, we will make reasonable efforts to notify users via:

• Email notification (if you have provided an email address)
• Prominent notice on our Site

14. Consumer Rights

This Refund Policy does not affect your statutory rights under Canadian consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

If you are a consumer located in a jurisdiction with mandatory consumer protection laws, those laws apply to the extent they provide greater protections than this policy.

15. Contact Information

We aim to respond to all refund inquiries within 2 business days. For urgent matters, please indicate "URGENT - REFUND REQUEST" in your email subject line.

16. Dispute Resolution

If you are not satisfied with our response to your refund request:

• You may escalate your concern to our management team
• We will conduct a secondary review of your case
• You will receive a final decision within 10 business days
• If still unresolved, dispute resolution provisions in our Terms & Conditions apply